Privacy Policy
Your privacy matters. This policy explains how AcumenEd collects, uses, and protects your information when you use our charter school analytics platform.
Last updated: December 2024
Our Commitment to Privacy
AcumenEd is committed to protecting the privacy of students, educators, and administrators who use our platform. As a company serving Michigan charter schools, we understand the sensitive nature of student education records and take our responsibility as data stewards seriously.
We operate as a “school official” under FERPA, meaning we access education records only to provide services on behalf of schools. We never sell personal information or student data.
This policy applies to all users of AcumenEd services, including our web application, APIs, and related services.
Information We Collect
- Name and email address
- School or district affiliation
- Role (administrator, teacher, etc.)
- Contact preferences
- Demographic information
- Assessment scores and growth data
- Attendance records
- Course enrollment and grades
- Special education status
- Feature interactions and analytics
- Device and browser information
- IP address and location
- Error logs and performance data
How We Use Your Information
We use collected information only for legitimate business purposes related to providing our analytics services:
Data Sharing
We do not sell personal information or student data. We may share information:
With Schools
Student data is accessible only to authorized personnel at the school or district that owns the data.
Service Providers
Trusted third-party services for hosting and infrastructure, bound by data protection agreements.
Legal Requirements
When required by law or to protect rights, safety, or property.
Data Security
We implement industry-standard security measures to protect your data. See our Security page for complete details.
Encryption in Transit
TLS 1.3 for all communications
Encryption at Rest
AES-256 for stored data
Access Controls
Role-based permissions
Security Audits
Regular penetration testing
SOC 2 Type II
Annual compliance certification
Employee Training
Security awareness programs
Data Retention
We retain data only as long as necessary to provide services and comply with legal obligations:
Student Data
Retained during active subscription; deleted within 90 days of contract termination unless legally required to retain.
Account Data
Retained until account deletion is requested.
Usage Logs
Retained for 12 months for security and analytics purposes.
Your Rights
Depending on your location and role, you may have rights to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Object to or restrict certain processing
- Data portability
For student education records, parents and eligible students should contact their school directly, as the school is the data controller.
Children's Privacy
AcumenEd processes student data on behalf of schools. We do not knowingly collect personal information directly from children under 13 without parental consent as required by COPPA. Schools are responsible for obtaining necessary consents for their students.
Policy Updates
We may update this Privacy Policy periodically. We will notify users of material changes via email or platform notification. Continued use after changes constitutes acceptance of the updated policy.
Questions About Privacy?
Our privacy team is here to help. Contact us with any questions about how we handle your data.